Frequently Asked Questions

Get answers to common questions about Groupon Elite head spa - 90 Mins.

To redeem, book an appointment online or by phone and present your Groupon code. The service is covered with no additional charge at booking; we only require a credit card for no-show or late-cancellation protection.

No additional charge is required when redeeming your Groupon at booking. Optional upgrades, add-ons, or retail purchases incur separate costs. A credit card is held only for no-show or last-minute cancellation protection as outlined in our policy.

We hold a credit card as a courtesy to protect appointment slots. It will not be charged unless you no-show or cancel within the restricted window; charges only apply per our cancellation policy and with advance notice requirements.

Cancellations made less than 12 hours before your appointment may result in Groupon redemption or a no-show fee charged to the held card. Contact us immediately; we review exceptions case-by-case and appreciate advance notice to rebook.

Yes - you may request a male or female therapist when booking. We’ll honor preferences subject to staff availability. Please note your request on the appointment notes or call in advance to confirm availability.

Arrive with clean, dry hair and avoid heavy styling products for best results. Bring your Groupon voucher or confirmation. Inform us of scalp conditions, allergies, or medications during check-in and arrive five to ten minutes early.