Frequently Asked Questions

Get answers to common questions about Removal without a new set (old customer).

This service is reserved for returning clients who previously received extensions at Muse Scalp Care. We confirm your client history at booking. If you are new or transferring from another salon, ask about consults or a full removal plus new set options.

Typical Removal without a new set (old customer) takes 20–45 minutes depending on adhesive type and lash volume. We work carefully to dissolve glue and remove extensions without trauma. Exact timing varies; your technician provides an estimate at check-in.

When performed by our trained technicians, removal is safe and designed to protect your natural lashes. We use professional solvent and gentle techniques to separate extensions from natural hairs, minimizing breakage. Follow aftercare for best recovery.

You’ll recline comfortably while the technician isolates lashes and applies a professional remover. The process includes gentle adhesive breakdown, extension removal, and lash cleansing. Expect minimal discomfort; staff will explain each step and provide aftercare guidance before you leave.

Arrive with makeup-free eyes and avoid oil-based products for 24 hours. Bring ID and note your last extension appointment if known. Avoid caffeine if sensitive. We’ll confirm your returning-client status at check-in before proceeding with removal.

Generally we do not apply a new set immediately after removal to allow lashes and skin to recover. If you require a fresh set, schedule a follow-up appointment. Exceptions are considered case-by-case; discuss options with your technician.